Telephone Research Specialists
Multilingual, sector-specific & worldwide
Oil & Gas
- End Client: Marine Lubricant producer
- Research Area: Satisfaction and Usage Ratings of Client and its Competitors
- Methodology: CATI
- Sector: Marine
- Respondents: Customers, Prospective Customers, Lapsed Customers
- Sample Size: 176
- LOI: 10 minutes
- Days in Field: 15 days
- Markets: Sweden, Norway, Denmark, Finland, China, Hong Kong, Singapore, India, Japan, Korea, Spain, Italy, UAE, Germany, Poland, Ukraine,
- Additional Notes: Project complicated by provision of low quality database, and quotas based on indeterminate market share of particular brands.
- End Client: Industrial Lubricant producer
- Research Area: Satisfaction and Usage Ratings of Client and its Competitors
- Methodology: CATI
- Sector: Industrial
- Respondents: Customers and Customers of Competitors
- Sample Size: 1230
- LOI: 15 minutes
- Days in Field: 20 days
- Markets: UK, Australia, Brazil, China, France, Germany, India, Korea, Poland, Thailand
- Additional Notes: Target Sectors: Automotive, Machinery Manufacturing, Metals, Niche Segmentation (Mining, EW, Aerospace and Cement) and Distributors.
- End Client: Testing Group
- Research Area: Customer Satisfaction Survey
- Methodology: CATI
- Sector: Oil and Gas
- Respondents: Responsible for making purchase decisions
- Sample Size: 120
- LOI: 10 Minutes
- Days in Field : 10
- Markets: Australia, Austria, Belgium, Brunei, Canada, France, Indonesia, Ireland, Italy, Korea, Malaysia, Netherlands, Romania, Singapore, Sweden, UK, USA
- End Client: Testing Group
- Research Area: Customer Satisfaction Survey
- Methodology: CATI
- Sector: Oil and Gas
- Respondents: Client Customers
- Sample Size: 332
- LOI: 10 Minutes
- Days in Field: 12
- Markets: Austria, Belgium, China, Czech Republic, France, Germany, Ireland, Italy, Japan, Slovak Republic, Spain, UK, USA
- Additional Notes: This project was subsequently expanded to include Canada and Mexico, and additional customers in USA.
back to Case Studies »
